Channel coverage
Website
Client portal
Internal desk
Website intake
Policy eligibility request
Arabic support escalation
Service hours clarification
Supervisor review
Needs policy confirmation.
Escalation route
Send to service team.
The platform your policies trust
Your knowledge.Your language.Your rules.Shawer follows all three.
One governed platform for customer service, internal knowledge, and every Arabic-first interaction your teams handle daily.
Scope Your First Use CaseBuilt for the next era of Saudi service, through 2030 and beyond
Your policies. Your FAQs. Your escalation rules. One assistant that follows all of them — across every channel, in Arabic and English.
Arabic as a first language, not a translation layer. Built for formal requests, mixed queries, and the way Saudis actually speak to institutions.
Your institutional knowledge — organized, indexed, and always current. Every answer traces back to an approved source.
Full visibility into what the assistant accesses, what it responds, and when it routes to your team. Nothing operates outside your line of sight.
Every answer. Every channel. One governed source.
Same approved knowledge. Different channels. Different users. Same accuracy.
Approved knowledge
Knowledge Base Management
Stop answering the same question ten different ways. Upload your policies and guides once — Shawer keeps every answer consistent with the approved version.
Website intake
Policy eligibility request
Arabic support escalation
Service hours clarification
Website intake
Policy eligibility request
Arabic support escalation
Service hours clarification
Knowledge Base
Current. Indexed. Traceable to the source document.
Customer Requests
High-volume Arabic queries answered from approved content.
Support Workflows
Escalation paths your team sets. Shawer follows them.
Conversation Intelligence
See which questions come up most, which go unresolved, and where your team gets pulled in. Fix the patterns, not just the tickets.
Performance Dashboards
Know whether response quality is improving, where demand is shifting, and which knowledge gaps need attention — without asking your team to compile reports.
Multi-Channel Deployment
Same answers on your website, internal portal, WhatsApp, and mobile — so your team isn't managing four separate systems.
Handling thousands of Arabic and English service conversations with full visibility
Start with one team, one channel, one use case. Validate the results. Then expand — with the same governance, the same accuracy, the same visibility.
1,000+
Monthly governed service conversations
One system that handles Arabic service requests as well as it handles English.
Same answer whether the question comes from the website, WhatsApp, or an internal portal.
Every response traceable. Every escalation logged. Leadership can review anytime.
Results from teams that run Shawer in production
How Saudi organizations use Shawer to answer faster, answer correctly, and see what's working.
Before Shawer, three departments gave three different answers to the same policy question. Now there's one source, and supervisors can verify what was said.
Head of Customer Experience
Government services organization
We handle 4,000+ Arabic service requests a month. We needed a system that understood formal Arabic, not one that translated from English. Shawer delivers in our language.
Director of Operations
Regulated entity
The pilot ran for 8 weeks in one service center. By month three, we expanded to four centers. Leadership approved because they could see every response.
Digital Transformation Lead
Shared services provider
Our agents used to spend half their time looking up policy updates. Now Shawer surfaces the current version. Our team focuses on complex cases.
Service Operations Manager
Enterprise support team
We tried two other platforms. Both treated Arabic as an add-on. Shawer was the first where Arabic was the default — not a setting you toggle.
Knowledge Management Director
Institutional knowledge program
Ready to scope a pilot?
Describe what your team handles and where the volume is. We will show you exactly where Shawer fits — and what the first 30 days look like.
Shawer — Where institutional knowledge serves your people