Frequently asked questions
Frequently asked questions
Answers to the questions teams ask while evaluating Shawer.
Is Shawer a chatbot?
No. Shawer is a knowledge retrieval platform that answers service questions from your approved content. Unlike chatbots that generate responses, Shawer retrieves verified information and operates within the rules you set.
Do we control what it says?
Completely. You choose which documents it can access, what topics it can respond to, what it must decline, and when it must escalate. Every response is traceable to a source document.
Where is the data stored?
Your organizational data remains under your control. Shawer supports deployment configurations aligned with Saudi data governance requirements.
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Shawer — Where institutional knowledge serves your people