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  • What is Shawer
  • Getting Started
  • Knowledge Base
    • Document Formatting
  • Bot Behavior
  • Chat
    • Public Chat
  • Analytics
  • Team & Organization
  • Integrations
    • WhatsApp
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    • Slack
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  • Troubleshooting
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Shawer
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Help

Help

Guides and tutorials to help you get the most out of Shawer.

What is Shawer

Shawer is an Arabic-first knowledge retrieval platform that helps Saudi organizations deliver governed, accurate service across every channel.

Getting Started

Create your first Shawer bot, connect an AI provider, and test it in under five minutes.

Knowledge Base

Upload documents, manage your knowledge, and give your bot access to your organization's approved content.

Bot Behavior

Define your bot's identity, set behavior rules, manage permissions and restrictions, and test responses.

Chat

Use the chat interface to interact with your bot, manage conversations, and test knowledge retrieval with debug mode.

Analytics

Track your bot's usage, review conversation logs, and understand performance trends across channels.

Team & Organization

Set up your organization, invite team members, manage roles, and collaborate on bots.

Integrations

Connect your bot to messaging channels so your customers and teams can reach it where they already work.

Troubleshooting

Solutions for common issues with bot creation, knowledge uploads, responses, and public chat.

FAQ

Answers to frequently asked questions about knowledge bases, behavior rules, retrieval, and common configurations.